Terms & Conditions – Waistify

Call free, 9am-5pm weekdays 0203 6871 018

Terms & Conditions

Please take time to read our terms and conditions. This includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013.

By purchasing online or offline from Waistify.com you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions.

References: Waistify.com is the company you have ordered from, customer/you/client is the client of Waistify.com

Order Cancellation

Customers have the right to cancel their order after placing it. Customers must email us to cancel a order and a full refund will be actioned within 14 days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase. If order has been booked with courier on our side at time of cancellation customer will be charged the relative postage costs.

Returns Policy

In the interests of hygiene, you will not have any right to return your order for the supply of any of our waist trainers or corsets. These garments are classed as under-garments and due to hygiene reasons cannot be returned. If there is a manufacturing fault please contact us using the online form and we will investigate the matter.

Refunds
Once an order has been approved for cancellation or return for a refund the process can take up to 28 working days.

Faulty Items

If you have an item that you think is faulty then please use our contact page and address your concerns. A member of our team will assist you further.

Courier charges

Courier charges for returns are at the customers’ expense, if defect is at the fault of Waistify.com then postage costs will be reimbursed after we have inspected goods and determined liability. Please note postage costs will only be reimbursed up to the value of £1.50 only. Once items have been received and inspected a refund will then processed only if liability is determined in the favour of the customer. If after inspection it is determined Waistify.com is not at fault, goods will be returned to the customer. Please note, it can take up to 28 days for a return to be processed once we have received your consignment.

Wrong or damaged item received
Please accept our apologies if you have received the wrong item or if it’s damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. For damaged or faulty items please contact us as soon as possible. You’ll need to explain where the fault or damage is located and we’ll then explain what to do next. Please contact us first before returning the item. Do not attempt to fix a faulty or damaged item as this will void the warranty and we will unable to accept any returns.

Items not received
Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (14 days), our estimated delivery times are shown on our couriers tracking page. Delivery may be delayed by couriers due to busy periods such as Christmas or due to adverse weather conditions. To receive a refund or a replacement product you must contact us within 30 days after you received your dispatch confirmation email.

Promotional offers

From time to time we may run promotional or special offers. These terms apply to any offers available on Waistify.com or it's related social sites such as Facebook or Twitter. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first come, first serve basis and cannot be reserved. Anything offered "free" is subject to stock availability at the time of purchase and you are not guaranteed to receive "free" add-ons. Please check stock availability in advance before submitting your purchase.

Safety notice

Using a Waist Trainer carries an inherent risk of injury and to health and even death. Please seek specialist advice before using our products. In no event shall Waistify.com be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.